Frequently Asked Questions
Everything you need to know about our tropical flavors and delivery.
How do you ensure the freshness of your food products?
We use temperature-controlled packaging and expedited shipping to ensure that every item arrives at your doorstep as fresh as the day it was packed.
What is your return policy for perishable items?
Due to the nature of our food products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, ALOHA ships within the continental United States and Hawaii to maintain the highest quality and safety standards for our food products.
Are your products organic and sustainably sourced?
We prioritize partnerships with local farmers who utilize sustainable practices. Many of our products are certified organic, which is noted on individual product pages.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.